Frequently Asked Questions
Answers to what carriers ask us most before onboarding.
Pricing Questions
How often are rates updated?
Every day, directly from our live carrier sheet.
What's the difference between CLI and Non-CLI?
CLI preserves caller ID for premium traffic; Non-CLI is cost-optimized bulk termination.
Do you support prepaid and postpaid billing?
Yes, on daily or weekly settlement cycles.
Are there hidden surcharges?
No — the rate shown on our termination pages is the rate you're billed.
Getting Started
Can I test before committing volume?
Yes — request test credentials and our NOC issues them the same day.
How long does onboarding take?
Most accounts are routing test traffic within 24-48 hours of first contact.
Do I need a minimum volume commitment?
No minimum is required to start — volume discounts are available once you scale.
What information do you need to open an account?
Company details, expected traffic profile, and destinations you plan to route.
Technical Questions
Which softswitch platforms do you support?
All 16 listed under our Softswitch menu, from commercial to open source.
Do you offer SIP trunking for existing PBX systems?
Yes — see our SIP Trunking solution page for details.
What happens if a route degrades?
Our NOC monitors ASR/ACD continuously and reroutes automatically within seconds.
Can I get CDR reports for reconciliation?
Yes — detailed call records are available for every account.
Still Have Questions?
Reach out through our contact page or use the live chat widget — our team responds within one business day.